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Privacy Policy

Privacy Policy

 

Effective Date: May 01, 2026

 

Welcome to Vila Rola. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking inquiry, or stay at our property.

 

1. Who We Are

 

Vila Rola is a short-term vacation rental property located in Portugal.

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For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Vila Rola is the data controller of your personal information.

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2. Information We Collect

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We may collect and process the following types of personal information:

 

Information You Provide Directly

 

When you contact us, submit a booking inquiry, or complete a reservation, we may collect:

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  • Full name

  • Email address

  • Phone number

  • Billing address

  • Guest details required by Portuguese law

  • Payment information

  • Communication preferences

  • Any additional information you voluntarily provide

 

Information Collected Automatically

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When you visit our website, certain information may be collected automatically through cookies and analytics tools, including:

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  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referral source

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3. How We Use Your Information

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We use your personal information to:

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  • Respond to inquiries and booking requests

  • Process reservations and payments

  • Provide guest support and communication

  • Comply with legal obligations in Portugal

  • Improve our website and guest experience

  • Send important booking-related updates

  • Prevent fraud or unauthorized activity

 

If you subscribe to marketing communications, we may occasionally send updates, promotions, or special offers. You may unsubscribe at any time.

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4. Legal Basis for Processing (GDPR)

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Under GDPR, we process your personal information based on one or more of the following legal grounds:

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  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent

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5. Payment Processing

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Payments made through our website may be processed using third-party payment providers, such as Strike or other secure payment platforms. We do not store full payment card information on our servers.

 

Please review the privacy policies of any third-party payment providers you use.

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6. Sharing Your Information

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We do not sell your personal information.

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We may share information with trusted third parties only when necessary, including:

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  • Payment processors

  • Property management or hospitality software providers

  • Government authorities where legally required

  • Professional service providers such as accountants or legal advisors

  • Website analytics providers

 

All third parties are expected to protect your information appropriately.

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7. Guest Registration & Legal Obligations

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Portuguese law may require us to collect and report certain guest information to government authorities, including immigration and tourism authorities.

 

This information is collected solely to comply with legal obligations.

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8. Data Retention

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We retain personal information only for as long as necessary to:

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  • Fulfill booking and legal obligations

  • Maintain financial and accounting records

  • Resolve disputes

  • Enforce agreements

 

When information is no longer required, it will be securely deleted or anonymized.

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9. Your Rights Under GDPR

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If you are located in the European Economic Area (EEA), you have the right to:

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  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent where applicable

  • Lodge a complaint with a supervisory authority

 

To exercise these rights, please contact us using the details below.

 

10. Cookies

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Our website may use cookies and similar technologies to improve functionality and analyze website traffic.

 

You can manage or disable cookies through your browser settings.

 

If required by law, a cookie consent banner will be displayed when you visit the website.

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11. Website Security

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We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.

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However, no method of online transmission or storage is completely secure.

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12. Third-Party Links

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Our website may contain links to external websites or booking platforms. We are not responsible for the privacy practices of third-party websites.

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We encourage you to review their privacy policies separately.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time.

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Any changes will be posted on this page with an updated effective date.

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14. Contact Us

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If you have any questions about this Privacy Policy or how your information is handled, please contact:

 

Vila Rola
Vanessa Lancha Leitão
info@vilarolaco.com
+351 964 501 528
https://www.vilarolaco.com

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